Popular Articles
Granting other staff access to your Outlook folders
Scenario: you wish to grant other CTSI staff members access to a folder in your Outlook profile. Fix: You need to share your folder(s) with the other member of staff and they need to add your Outlook profile to their own. Share your root folder ...
Sound files open up in Groove but won't play
Scenario: you've got a sound file but when you open it, Microsoft Groove opens up and won't play it. Cause: Microsoft Groove is blocked by Sophos. Fix: change the file association for the sound file so that it plays in Windows Media Player instead. ...
My laptop's sound and microphone work until I connect to a second monitor or display
Scenario: your laptop's sound systems work until you connect to one or more external displays Cause: until you tell it otherwise, your laptop assumes your external monitor has speakers and a microphone and is pushing sound to it Fix: you need to ...
Set my 3CX ring device
Scenario: you're missing calls on the 3CX phone system Cause: (potentially) 3CX has chosen to ring a device without an audio output (such as an HDMI monitor without speakers) Fix: you need to specify the audio device that indicates you've got a call ...
Mailmerge emails with attachments OR with attributes unavailable in MS-Word's regular email mailmerge
Scenario: you've an email to send to several individuals, each with a different email attachment OR you have an email you want to send with attributes not available in MS-Word's regular mailmerge function Fix: create an MS-Word mailmerge letter and ...